Frequently Asked Questions

There are many myths surrounding the use of chocolate fountains, please see our list of frequently asked questions.

Can we use any chocolate? Yes. Any quality chocolate with a cocoa butter content of 33% or more will run well in a fondue fountain. However with chocolate with less cocoa butter content additional cocoa butter or oil will be needed.

What type of chocolate do you recommend? We recommend using Sephra Fountain Ready Belgian Chocolate for use in fondue fountains. It's been specially blended for use in Chocolate Fountains so you can be sure of fantastic taste and great cascading effects in most makes of fountains. If you would like to order the chocolate please click here

How do I melt the chocolate? Sephra chocolate fountains allow you to easily melt the chocolate in the bowl section of the fountain. Other brands you will need to pre-melt the chocolate in a Bain Marie or Micro Wave Oven. Chocolate should be melted slowly, on a low / med heat and should be stirred often to avoid buring.

Can the chocolate be re-used? Because fragments of dipping foods are likely to get left in the chocolate, it's best to discard it when you've finished your meal or event.

How long can the Chocolate Fountain run for? Most home fountains are designed to run for up to approx 3 hours - perfect for a party or celebratory dinner. Sephra Commercial Fountains can run for up to 24 hours - giving you the potential to serve your customers and guests for hour after hour. Routine servicing of commercial fountains is advised, please contact us for further information.

Can I use something other than chocolate in the Fountain? Of course! You can try both sweet and savoury sauces of a thin consistency. For example, what about a warm fruit coulis with fruit or biscuit dips? Or a cheese, barbecue or sweet chilli sauce with cooked cubes of pork, seafood, beef or chicken, raw or cooked vegetables or bread pieces?

What is an Auger? The Auger that is used in all the fountains that we supply is a screw type that carries the warm chocolate from the basin to the top crown through a cylinder. The advantage over a pump is it eliminates the possibility of clogging and reduces clean up time.

Are Fountains hard to clean? No. Some Fountains for example the "Sephra Commercial Fountains" have a removable bowl. This and the tier system and spiral drive (auger) can be washed by hand in warm, soapy water. Bowls that are an integral part of the base unit can be simply wiped clean with a damp paper towel or soft cloth.

Feel free to call us on 01592 650540 - I'm sure we can help!

Kind Regards,

Chocolate Fountain Warehouse